Cancellation & refund policy

1. Cancelling a subscription

You can cancel at any time from Organization → Billing (or your personal billing settings). Cancellation stops the next renewal; you keep paid features until the end of the current billing period.

2. First-time purchases

If you’re not satisfied with your first paid subscription, ask for a refund within 7 days of the first payment and we will refund it in full.

3. Renewals and annual plans

• Monthly renewals are non-refundable once the new period has started.
• For annual plans cancelled within 30 days of a renewal, we refund the unused full months, minus any discounts applied.
• Unused add-on usage (for example recording hours) is not refundable.

4. Duplicate or incorrect charges

If you were charged twice or charged incorrectly, contact us within 30 days and we’ll refund the excess amount in full.

5. Failed payments

If a renewal fails, your plan stays active for a 7-day grace period while we retry. After that, the account moves to Free plan limits; your data is never deleted because of a failed payment.

6. How refunds are paid

Approved refunds are issued to the original payment method within 5–7 business days of approval; your bank may take a few more days to show it. A GST credit note is issued with every refund.

7. Requesting a refund

Email billing@trinetraailabs.com from the account owner’s address with your organization name and invoice number. See also our terms of service.